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Post by shiyabul on Aug 19, 2024 0:56:11 GMT -5
SOURCE: LIMITLESS Q. Can you integrate gig experts with employee teams e.g., contact centers? Also, are there any special stipulations that managers must keep in mind when assigning and supervising them? A: GigCX experts are integrated into the customer journey as part of the client onboarding process. To start, GigCX experts typically sit between artificial intelligence (AI)-powered chat and similar applications and the contact center agents to provide product or service expertise. s integration for specific customer data to be routed to and from https://lastdatabase.com/ GigCX Experts via a GigCX platform. This integration also enables GigCX Experts to escalate to specific skilled resources within the contact center. Management of GigCX experts represents a completely different paradigm than traditional employment. GigCX experts are not employees.  They are paid from the GigCX platform based on each specific task they complete. They are free to complete as many tasks as they want, or no tasks, at whatever time and frequency work for their schedule. Crowd size ensures that customer requests are completed in a timely fashion. Q. What lies next for GigCX? A: Embedding more flexible labor sourcing models into a traditional contact center is becoming a major driver for adopting GigCX. |
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